Cookies

To keep track of cart data, WooCommerce (the back-end databasing that runs my shop) makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Refunds

In the European Union there is a statutory 7 day cooling off period for distance selling.  To cancel, you must notify me by email (my email address will be on your order confirmation email) within 7 days.  You will be responsible for the cost of returning the items,  and you should obtain and send me a copy of the proof of posting. The returned items must be unused / unopened.  On receipt of the items I will process your refund within 2 working days.

Customs

When items are being sent outside the European Union, I mark them as commercial, and fill in a customs form with an estimated value.  YOU ARE RESPONSIBLE FOR ANY CUSTOMS/IMPORT CHARGES LEVIED BY YOUR COUNTRY.